{"id":22510,"date":"2024-03-26T13:21:21","date_gmt":"2024-03-26T13:21:21","guid":{"rendered":"https:\/\/www.imprima.com\/?p=22510"},"modified":"2024-10-29T12:23:27","modified_gmt":"2024-10-29T12:23:27","slug":"customer-service-extra-mile","status":"publish","type":"post","link":"https:\/\/www.imprima.com\/blog\/customer-service-extra-mile","title":{"rendered":"Unrivalled Customer Service: Going the Extra Mile!"},"content":{"rendered":"\n<p>Customers have more power than ever.&nbsp;<br><br>The plethora of organisations competing for business means customers have an abundance of choice, should they become dissatisfied with their current providers. And, studies show that only 1 in 26 customers complain about a bad customer experience \u2013 the majority simply leave<sup><strong><a href=\"#footnotes\">[1]<\/a><\/strong><\/sup>.<\/p>\n\n\n\n<p>At Imprima, we are conscious of our clients\u2019 challenges when it comes to the complexities and time pressures surrounding the due diligence process. It can sometimes feel like a marathon followed by a sprint at the end. That is why Imprima has a unique customer service offering to help you through the entire process from start to finish.<\/p>\n\n\n\n<div style=\"height:42px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><Span style=\"font-weight:800\">You may think that all providers claim to have the best customer service, so what makes Imprima different?<\/span><\/p>\n\n\n\n<p>What separates us from the pack is that Customer Service is not just seen as a department or a function at Imprima, but a mindset and philosophy that runs through our entire organisation. That is why Imprima\u2019s service is rated as the <strong>best among all VDR providers<\/strong>, as you can see on <strong><a href=\"https:\/\/www.capterra.com\/p\/131455\/https-www-capterra-com-p-131455-ImprimaVDR\/\" target=\"_blank\" rel=\"noreferrer noopener\">Capterra<\/a><\/strong>, Gartner\u2019s software rating platform (our customer service rating is 4.9 &#8211; higher than the other providers).<\/p>\n\n\n\n<div style=\"height:42px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;692013b3b11a0&quot;}\" data-wp-interactive=\"core\/image\" class=\"wp-block-image size-large is-resized wp-lightbox-container\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"339\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on-async--click=\"actions.showLightbox\" data-wp-on-async--load=\"callbacks.setButtonStyles\" data-wp-on-async-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.imprima.com\/wp-content\/uploads\/2024\/03\/reviews-1024x339.png\" alt=\"Customer review image\" class=\"wp-image-22526\" style=\"width:840px;height:auto\" srcset=\"https:\/\/www.imprima.com\/wp-content\/uploads\/2024\/03\/reviews-1024x339.png 1024w, https:\/\/www.imprima.com\/wp-content\/uploads\/2024\/03\/reviews-300x99.png 300w, https:\/\/www.imprima.com\/wp-content\/uploads\/2024\/03\/reviews-768x254.png 768w, https:\/\/www.imprima.com\/wp-content\/uploads\/2024\/03\/reviews.png 1500w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on-async--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Recent client feedback submitted on Gartner, the leading platform in the field of research and consulting services for businesses,  in the IT and technology sectors.<\/figcaption><\/figure>\n\n\n\n<p><br>When our customers experience this unique service level for themselves, they not only know but feel the difference. <\/p>\n\n\n\n<div style=\"height:42px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><Span style=\"font-weight:800\">The best way to explain what this means in practice is through an example (the scenario below occurred in the closing stages of a recent M&#038;A transaction)<\/span><\/p>\n\n\n\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile is-vertically-aligned-center has-background\" style=\"background-color:#14304b;grid-template-columns:auto 32%\"><div class=\"wp-block-media-text__content\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\" style=\"padding-top:2em;padding-right:2em;padding-bottom:2em;padding-left:2em\">\n<h2 class=\"wp-block-heading has-text-color has-link-color wp-elements-483e3060c3854a37269fa505681367b2\" id=\"h-a-race-against-the-clock\" style=\"color:#eddb00;font-size:32px\"><strong>A race against the clock<\/strong><\/h2>\n\n\n\n<b3id=\"h-under-time-pressure-0\" style=\"font-size:20px; color: #FFFFFF; font-variant-ligatures: none;\"><strong>A deal closing for a key corporate client was brought forward, and the lawyers urgently required the physical USB archives of the VDR to be at the notary office in Madrid by 11am CET the next day. Using a courier service, even with next-day delivery, would have resulted in a delayed closing.<\/strong><\/b3><br><br>\n<\/div>\n<\/div><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"600\" height=\"600\" src=\"https:\/\/www.imprima.com\/wp-content\/uploads\/2024\/03\/icon-1-2.png\" alt=\"\" class=\"wp-image-22538 size-full\" srcset=\"https:\/\/www.imprima.com\/wp-content\/uploads\/2024\/03\/icon-1-2.png 600w, https:\/\/www.imprima.com\/wp-content\/uploads\/2024\/03\/icon-1-2-300x300.png 300w, https:\/\/www.imprima.com\/wp-content\/uploads\/2024\/03\/icon-1-2-150x150.png 150w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/figure><\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-media-text is-stacked-on-mobile is-vertically-aligned-center has-background\" style=\"background:linear-gradient(135deg,rgb(4,175,254) 0%,rgb(0,97,157) 100%);grid-template-columns:32% auto\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"600\" height=\"600\" src=\"https:\/\/www.imprima.com\/wp-content\/uploads\/2024\/03\/icon-2a-1.png\" alt=\"customer service graphic\" class=\"wp-image-22549 size-full\" srcset=\"https:\/\/www.imprima.com\/wp-content\/uploads\/2024\/03\/icon-2a-1.png 600w, https:\/\/www.imprima.com\/wp-content\/uploads\/2024\/03\/icon-2a-1-300x300.png 300w, https:\/\/www.imprima.com\/wp-content\/uploads\/2024\/03\/icon-2a-1-150x150.png 150w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\" style=\"border-style:none;border-width:0px;border-radius:0px;padding-top:2em;padding-right:2em;padding-bottom:2em;padding-left:2em\">\n<h2 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-0538d721f2f52b6cccbb984896d82bcd\" id=\"h-rising-to-the-occasion\" style=\"font-size:32px\">Rising to the occasion<\/h2>\n\n\n\n<b3 id=\"h-imprima-rises-to-the-occasion-0\" style=\"font-size:20px; color: #FFFFFF; font-variant-ligatures: none;\"><strong>The Imprima customer service team immediately went into solution mode \u2013 our service manager found the first flight (6am) leaving from London to Madrid, woke up at 2am to travel to the airport, boarded the flight, dashed from Madrid airport to the notary office and with 45 minutes to spare, the USBs were checked and the deal closed on time!<\/strong><\/b3><br><br>\n<\/div>\n<\/div><\/div>\n\n\n\n<p><br><\/p>\n<\/div>\n\n\n\n<p><br>This is just one of many examples where we go <strong>the extra mile<\/strong> for our clients.<\/p>\n\n\n\n<p><span style=\"font-weight:500\">Want to experience Imprima going the extra mile for you? <br><br>Speak to our <a href=\"https:\/\/www.imprima.com\/contact\/sales\/?productfeature=EXTRA%20MILE\" target=\"_blank\" rel=\"noreferrer noopener\">sales team.<\/a><\/span><\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading has-medium-font-size\" id=\"footnotes\">Footnotes<\/h4>\n\n\n\n<p><span style=\"font-size:16px\">[1] Figures based on a customer experience survey carried out by Esteban Kolsky, CEO of ThinkJar and former Gartner analyst<\/span><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customers have more power than ever.&nbsp; The plethora of organisations competing for business means customers have an abundance of choice, should they become dissatisfied with their current providers. And, studies show that only 1 in 26 customers complain about a bad customer experience \u2013 the majority simply leave[1]. At Imprima, we are conscious of our [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":22541,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[159,163,171],"tags":[],"class_list":["post-22510","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general","category-ma","category-vdr"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.4 (Yoast SEO v26.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Virtual dataroom unrivalled customer service<\/title>\n<meta name=\"description\" content=\"Learn about Imprima&#039;s unique customer service offering, helping you through the entire due diligence and M&amp;A process from start to finish.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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